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(Applies to the website/app at: www.iguide.ai)
Last updated: 30/01/2026
Based on the Commercial Law, the Law on Electronic Transactions, the Law on Consumer Protection, and relevant guiding documents;
Based on Decree No. 52/2013/ND-CP on e-commerce and its amending and supplementing decrees;
iGuide Joint Stock Company, business registration number 0110496856, registered office address at No. 90, Lane 89, Tu Lien, Group 6, Hong Ha Ward, Hanoi City (hereinafter referred to as “iGuide.ai" or "Platform Owner”) hereby issues the Terms & Conditions for Use of the iGuide.ai e-commerce platform as follows:
1. These Terms & Conditions of Use (“Terms & Conditions”)”) regulates access to and use of the iGuide.ai e-commerce platform. (“iGuide.ai Platform” or “Platform”) and the implementation of electronic transactions on the Exchange:
- iGuide.ai – the owner and operator of the Platform; and
- Users access, register accounts, and use services on the Platform. (“User”), include:
• Buyer/Service User (“Buyer"); and
• Seller/Service Provider (“NCC”).
2. These Terms & Conditions apply to all access and use of services on the iGuide.ai platform, except in cases where iGuide.ai and each specific provider/partner have a separate written contract or agreement that clearly stipulates which provisions take precedence.
3. By accessing, registering an account, or using any features or services on the iGuide.ai platform, the User is simultaneously subject to the regulations of:
- Regulations governing the operation of the iGuide.ai e-commerce platform;
- Privacy Policy/Personal Data Protection Policy;
- Other operational policies are published periodically by iGuide.ai;
- Specific product terms/conditions applicable to each service type, program, and provider (if any).
4. In the event of a conflict between these Terms & Conditions and any separate written contract or agreement between iGuide.ai and a specific provider/partner, that separate contract or agreement shall prevail with respect to the relationship between iGuide.ai and that provider/partner, but shall not contravene any mandatory legal obligations and the Platform's Operating Regulations.
1. By accessing, registering an account, or using any service on the iGuide.ai platform, the User is understood to have read, understood, agreed to, and voluntarily become bound by these Terms & Conditions and related documents as stated in Clause 3 of Article 1.
2. If the User disagrees with any part or all of the Terms & Conditions, they must immediately cease accessing and using the iGuide.ai platform and/or close their account (if applicable).
3. In the case where the User is an organization/business, the person registering, setting up, and using the account on the Platform is considered to have full legal authority to represent them; acceptance of the Terms & Conditions gives rise to corresponding obligations, rights, and responsibilities for that organization/business.
In these Terms & Conditions, the following terms are understood as follows (summarized, consistent with the Exchange's Operating Regulations):
1. iGuide.ai platformiGuide.ai owns, manages, and operates websites, mobile applications, application programming interfaces (APIs), and other technical infrastructure to provide an intermediary environment for suppliers and buyers to conduct activities related to supplying, searching for, and booking travel and related services.
2. Supplier/Seller/Service Provider: Merchants, organizations, and individuals with legally registered businesses (meeting the legal requirements for their respective business sectors) and approved by iGuide.ai to participate in the Platform to list, offer for sale, and provide services.
3. Buyer/Service UserIndividuals and organizations use the iGuide.ai platform to find information, submit service requests, and use services provided by the provider.
4. MemberThis includes Buyers and Suppliers who have registered and had their accounts activated by iGuide.ai on the Exchange.
5. Service: Tourism services and related services (e.g., accommodation, transportation, tours, tickets, experiences, food and beverage, shopping, tourist support services, and other services) listed on the Exchange by the service provider and legally permitted to operate at the time of provision.
6. Service Booking Request: The request is submitted by the Buyer through the Platform, specifying the needs, time, number of guests, location, special requirements, and other necessary information for the Supplier to consider the possibility of supplying.
7. Trip Proposal: The service provider's response to the Service Request, specifying the exact service price, service description and scope, service terms and conditions, cancellation/modification/refund policy, and other related conditions.
8. Last traded priceThe specific service price and accompanying service conditions are shown in the Proposal/Trip Proposal accepted by the Buyer on the system; this serves as the basis for determining payment obligations and is part of the content of the electronic service contract between the Buyer and the Provider.
9. Product Terms/Service Terms and Conditions: Detailed terms and conditions applicable to each specific service type, program, package, or provider are published by the provider and/or iGuide.ai on the respective service page or in the Proposal/Trip Proposal/Service Booking Confirmation.
10. Other terms, unless otherwise explained in this Article, shall be interpreted in accordance with the Exchange's Operating Regulations, the context expressed in these Terms & Conditions, and applicable laws.
1. iGuide.ai is a merchant providing e-commerce marketplace services, with the following roles:
- Establish and operate the technical infrastructure and information technology systems for the iGuide.ai platform;
- Providing support tools for Users, including but not limited to:
• Tools for searching, filtering, suggesting, and comparing services;
• The system sends service requests, receives and displays proposals/Trip proposals, and records whether the buyer accepts the proposal;
• Integration of electronic payment gateways;
• A system for storing transaction data, ratings, feedback, and complaints.
2. The service contract is concluded and executed directly between the Buyer and the Provider through the iGuide.ai platform's technical infrastructure. Unless otherwise specifically stated or stipulated for each product/service, iGuide.ai is not a party to the service contract between the Buyer and the Provider.
3. Within the limits permitted by law and consistent with its role as an intermediary service provider:
- iGuide.ai does not directly control, guarantee, or warrant the quality, safety, suitability, accuracy, or availability of services provided by the provider, except in cases where iGuide.ai directly provides the service and has its own specific regulations;
- iGuide.ai is responsible for fulfilling the mandatory obligations of an e-commerce platform owner according to Decree 52/2013/ND-CP, Decree 85/2021/ND-CP, and relevant laws, including receiving and coordinating the resolution of complaints, controlling displayed information, and protecting consumer rights within its authority.
4. iGuide.ai's display, ranking, suggestion, or recommendation of services/providers on the Platform (if any) is solely for the purpose of assisting Users in making informed decisions and does not imply that iGuide.ai guarantees, endorses, or specifically recommends any particular service/provider, unless otherwise agreed upon or stated.
1. Individual Buyers must possess full legal capacity as stipulated by law or have the legal consent of a representative. If the Buyer is an organization, the person registering and using the account must be its legal representative or a duly authorized person.
2. To register a Buyer account, the User must:
- Provide at least the following identifying information using the Exchange's electronic form (e.g., full name, email, phone number, nationality, or other equivalent information);
- Read, understand, and confirm your agreement to the Platform's Operating Regulations, Terms & Conditions, Privacy Policy, and related policies;
- Complete the account verification process (via an OTP code sent to your phone number, an activation link sent to your email, or other verification methods specified by iGuide.ai from time to time).
3. The Buyer's account will only be activated and become effective after the verification process is completed. The Buyer is responsible for the completeness, accuracy, truthfulness, and timeliness of the information provided and updated.
1. To be registered as a Supplier on the Platform, an entity must simultaneously meet the following conditions:
- Having a legally registered business in accordance with the Enterprise Law and/or relevant specialized laws;
- Possess the necessary qualifications and business licenses/certificates (if the business sector is subject to conditional business regulations);
- Provide all necessary legal documents and information as requested by iGuide.ai (licenses, tax registration, payment account information, company profile, etc.).
2. NCC registers through an online form and/or a contract/cooperation agreement with iGuide.ai; iGuide.ai has the right to review, request explanations, additional documents, and contact for verification before approval.
3. The NCC account is only valid and will be marked "Verified" after the registration, verification, and assessment process is completed in accordance with the Platform's Operating Regulations and the Cooperation Agreement/Contract.
1. The User is responsible for:
- Keep your account information confidential (username, password, OTP code, recovery code, related security information);
- Do not provide, transfer, lend, or share your account with any third party in any way, unless you have the written approval of iGuide.ai and have a corresponding control mechanism in place.
2. All transactions, requests, and operations arising after logging in with valid account information are considered to have been performed by the account holder; the account holder is responsible for all related risks and damages, except in cases where iGuide.ai is proven to be at fault.
3. Upon detecting or suspecting unauthorized access, information leakage, hijacking, or security risks to their account, Users must immediately notify iGuide.ai through official support channels to receive guidance on necessary measures (temporary lockout, password change, re-verification, etc.).
1. The standard service booking process on the iGuide.ai platform follows these steps:
(i) The Buyer logs into a valid account on the Platform;
(ii) The Buyer searches for, selects services and reviews reference information provided by the Supplier (description, reference price, basic conditions, applicable policies, etc.);
(iii) The Buyer submits a Service Booking Request with specific information (time, number of guests, location, special requests, etc.);
(iv) NCC receives the Request, checks the availability and sends a Proposal/Trip Proposal (including: Final transaction price, service content, terms of use, cancellation/exchange/refund policy, special conditions…);
(v) The Buyer reviews the Proposal/Trip Proposal and decides to accept or reject it on the system;
(vi) If the Buyer accepts the Offer/Trip Proposal, the Buyer makes payment through the Platform's integrated payment gateway within the validity period (if any);
(vii) After successful payment, the iGuide.ai system sends a Service Order Confirmation/e-voucher/e-pass to the Buyer and records the transaction information in the Platform's database;
(viii) The Supplier organizes and provides services to the Buyer in accordance with the confirmed content; after the service is completed, the Buyer can submit reviews and feedback through the features provided by the Platform.
2. From a legal standpoint:
- The Buyer's service request is considered proposal to enter into a contract;
- The NCC's proposal/trip proposal is understood as follows: new proposal or revised proposal;
- The Buyer's action of clicking the "Accept Offer/Trip Proposal" button signifies: acceptance of the offer;
- The electronic service contract between the Buyer and the Supplier is considered concluded and effective at the time it simultaneously satisfies:
• The payment transaction has been confirmed as successful by the payment intermediary; and
• The iGuide.ai system sends a Service Confirmation/e-voucher/e-pass to the Buyer via the registered method (email, account on the Exchange, text message, in-app notification, etc.).
3. The form and legal validity of electronic contracts, electronic documents, data messages, and electronic operations on the iGuide.ai platform are established and implemented in accordance with the Law on Electronic Transactions and related laws.
1. The initial price displayed on the iGuide.ai platform may be a reference price (price “from…”, price range, average price by season, region, number of guests, or other specific conditions), set by the Supplier to help Buyers estimate expected costs.
2. After receiving the Service Request, the Supplier sends a Proposal/Trip Proposal to the Buyer, specifying at least:
- The specific service price applicable to that request (Final transaction price);
- Scope, content, and quality standards of the service;
- Cancellation/exchange/refund policy and conditions;
- Additional costs may apply (taxes, fees, surcharges, services outside the package, etc.);
- Other special conditions or restrictions (if any).
3. The final transaction price is the price shown in the Proposal/Trip Proposal that the Buyer accepts on the system; the final transaction price is the basis for:
- Determine the amount the Buyer is obligated to pay;
- Record the value of the electronic transaction between the Buyer and the Supplier;
- To serve as a basis for considering and resolving complaints and disputes related to payment obligations, refunds, and compensation (if any).
4. The Buyer shall only proceed with payment after having read, understood, and accepted the final transaction price and related conditions.
1. The Buyer is obligated to pay the full amount corresponding to the final agreed-upon transaction price, using the payment methods supported by the Platform at the time of the transaction.
2. Payment must be made immediately after the acceptance of the Proposal/Trip Proposal and within the validity period notified by the system or the provider (if any). After the aforementioned period, the Proposal/Trip Proposal may expire without further notice.
3. A service order is considered complete and valid only when the following conditions are met simultaneously:
- The payment intermediary confirms that the Buyer's payment transaction was successful; and
- iGuide.ai sends a Service Booking Confirmation/e-voucher/e-pass to the Buyer.
4. If the Buyer fails to complete payment within the validity period or the transaction is rejected or canceled at the payment stage, iGuide.ai and/or the Service Provider have the right to consider the Service Request invalid; the Service Provider is not obligated to reserve the service, maintain the price, or uphold the conditions of the previous Offer, unless otherwise stipulated in the Product Terms or the parties have a separate agreement.
1. As a platform provider, iGuide.ai has the right to collect legitimate fees from the Provider in accordance with the Contract/Cooperation Agreement and published fee policies, including but not limited to:
- Service commission is calculated based on the value of successful transactions;
- Transaction processing fees, payment system usage fees, foreign currency conversion fees (if any);
- Cancellation fees, modification fees, and additional fees (if any) are subject to iGuide.ai's policies and comply with applicable laws;
- Other service fees that are legally incurred during the provision of the Platform services.
2. Unless otherwise mandated by law or iGuide.ai has its own published policy, iGuide.ai's fees collected from service providers are non-refundable, even in the event of transaction cancellation or modification, provided that iGuide.ai has fully fulfilled its corresponding service obligations.
1. Payments on the Platform are made through payment intermediaries, electronic payment gateways, payment intermediary service providers licensed by the State Bank of Vietnam, and/or equivalent entities in accordance with applicable laws.
2. iGuide.ai does not directly process or store sensitive payment card data of Buyers (e.g., full card number, CVV/CVC code); this data is processed on the infrastructure of the payment intermediary according to the corresponding security standards.
3. iGuide.ai only stores information necessary for its purpose:
- Reconciliation and accounting;
- Assisting in handling inquiries, complaints, and disputes;
- Fulfill the obligation to archive and report as required by law.
1. Service invoices for Buyers are primarily issued by the Supplier in accordance with tax and invoicing laws; in some cases, iGuide.ai may be authorized by the Supplier or legally permitted to issue invoices on behalf of the Supplier.
2. The Buyer is responsible for providing complete and accurate invoicing information at or before the time of payment. iGuide.ai/NCC reserves the right to refuse to issue an invoice or request corrections if the information provided by the Buyer is incomplete, inaccurate, or submitted late compared to the legally permitted deadline.
3. iGuide.ai is not responsible for delays, errors, or omissions in invoices that fall under the supplier's responsibility, except when iGuide.ai is the party directly issuing the invoice under authorization/contract or as required by law.
1. Cancellation, modification, and refund policies are applied specifically to each service, established and published by each service provider on the Platform; they are an integral part of the electronic service contract between the service provider and the buyer.
2. General principles:
- Cancellation/modification after the Buyer has accepted the Offer/Trip Proposal and/or made payment may incur fees (service fees, processing fees, iGuide.ai commission, provider fees, bank fees, etc.) depending on the type of service, the time of cancellation/modification, and the specific policies applied by the provider/payment unit;
- Timelines, conditions, and cancellation/modification fees must be clearly displayed on the service page, in the Trip Proposal, or in the Product Terms;
- Refunds (if any) will be processed through the original payment method (or another method as specified by the payment intermediary) and within a reasonable timeframe in accordance with legal regulations, supplier policies, payment processing unit, and/or iGuide.ai.
3. In the event that the Service Provider cancels or changes the service due to force majeure or reasonable objective reasons (weather, epidemic, requirements of competent state agencies, safety incidents, serious technical incidents, etc.), the Buyer may choose one of the following options:
- Receive an equivalent or more advantageous alternative (if proposed by the Supplier/iGuide.ai and agreed to by the Buyer); or
- Request a refund in accordance with the Supplier's policy (and/or agreement with iGuide.ai, if any), while respecting the Buyer's legitimate rights under consumer protection laws.
4. The detailed mechanism for cancellation, modification, and refund (processing time, procedure, forms, contact channels) is specifically stipulated in the General Cancellation – Modification – Refund Policy and/or the corresponding Product Terms and Conditions, which the Buyer must review and accept before completing the transaction.
Buyers/Members participating in the iGuide.ai platform are guaranteed, under the law and the Platform Regulations, the following basic rights:
1. Rights to access, register, and use the service
- Legally access the iGuide.ai platform to search for and refer to service information;
- You are allowed to register an account, log in, and use the features provided by the Platform, in accordance with the Terms & Conditions and the Platform's Operating Regulations.
2. The right to transparent information
- Full access to all legal documents published on the Platform: Operating Regulations, Terms & Conditions, Personal Data Protection Policy, Transaction Procedures, Complaint Handling Procedures, regulations on the rights, obligations, and responsibilities of the parties;
- You will have access to detailed information about the service (description, price, cancellation/modification/refund policy, terms of use, validity period, etc.) before submitting a service request.
3. Right to choose and decide on transactions
- Freedom to choose the appropriate service provider, service type, and service scope;
- The Buyer has the full right to accept or reject the Supplier's Proposal/Trip Proposal; the transaction is only considered valid when the Buyer proactively accepts the Proposal/Trip Proposal and completes payment as stipulated.
4. The right to security in transactions.
- The Exchange applies technical and operational measures to ensure system security and minimize the risk of fraud and deception within reasonable limits;
- The Exchange will alert and provide information when it detects signs of serious risk related to the Provider, service, or transaction.
5. The right to protection of personal information and data.
- Personal information and transaction data are protected in accordance with the law on personal data protection and iGuide.ai's Privacy Policy;
- To be informed about data processing procedures and to fully exercise the data subject's rights as stipulated by law (access, editing, deleting, restricting processing, withdrawing consent, filing complaints, etc.).
6. The right to complain, request assistance, and protect consumer rights.
- You can submit feedback and complaints to iGuide.ai when disputes arise with the service provider or when you have reason to believe that your legitimate rights and interests have been violated;
- Received by iGuide.ai, in coordination with the service provider, the complaint will be verified and resolved according to the published procedure;
- You can contact competent state agencies or consumer protection organizations for assistance in protecting your legitimate rights.
7. Right to claim compensation for damages
- You have the right to claim compensation from the supplier in accordance with the law if you can prove that actual damages were incurred as a result of the supplier's breach of obligations.
8. Right to evaluate and provide feedback on services
- After using the service, the Buyer has the right to leave reviews, comments, and feedback about the Supplier and the service on the platform;
- The review content must be truthful, objective, respectful of the law, not infringe upon the honor, reputation, or dignity of other organizations or individuals, and not violate the platform's content standards.
9. Other rights as stipulated by the Law on Consumer Protection and related legislation.
Buyers/Members have the following obligations:
1. Comply with the laws and regulations of the Exchange.
- Comply with Vietnamese laws and regulations on e-commerce, consumer protection, cybersecurity, personal data protection, and other relevant regulations;
- Comply with the Platform's Operating Regulations, Terms & Conditions, Privacy Policy, specific policies, and operational guidelines/instructions issued by iGuide.ai.
2. Provide truthful, accurate, complete, and up-to-date information.
- Provide complete, truthful, and accurate personal information, contact information, and information for booking services (time, number of guests, special requests, health status if the service requires it, etc.);
- Actively update yourself when changes occur;
- We are responsible for all consequences if the information provided is inaccurate, incomplete, or not up-to-date.
3. Account and payment information security
- Secure your login name, password, OTP code, and other confidential information;
- Do not provide information to third parties, including individuals claiming to be iGuide.ai employees or NCCs through unofficial channels;
- You are responsible for all transactions originating from your account after a valid login.
4. Fulfill payment obligations.
- Full and timely payment according to the final transaction price and the payment method supported by the Exchange;
- Do not use third-party payment information without authorization, and do not engage in financial fraud.
5. Use the service for its intended purpose and do not misuse the Platform.
- Do not use the Platform to commit illegal acts (fraud, money laundering, terrorist financing, dissemination of prohibited content, promotion of illegal services, etc.);
- No disruptive behavior that hinders the normal operation of the Platform (cyberattacks, spam, creating fake accounts, posting false reviews, etc.).
6. Coordination in dispute resolution
- Provide timely and truthful information, documents, and evidence related to the resolution of complaints and disputes when requested;
- Collaborate with iGuide.ai and NCC in the verification and handling of the case.
7. Comply with the specific terms and conditions of each service.
- Fully comply with the service usage conditions published by the service provider (health requirements, dress code, arrival time, identification documents, safety regulations, etc.);
- Users who do not meet the eligibility requirements proceed with the service at their own risk.
8. Other obligations as stipulated in the Platform's Operating Regulations, Product Terms and Conditions, and applicable laws.
NCCs participating in the iGuide.ai platform enjoy the following rights:
In addition to legal obligations, the supplier must fulfill the following obligations:
iGuide.ai, as the owner of the e-commerce platform, enjoys the following rights:
iGuide.ai has the following specific obligations and responsibilities:
1. Users agree to have full legal rights and authority over all content they upload, provide, and transmit to the Platform (including but not limited to: images, videos, text, audio, documents, reviews, comments, etc.) and that such content does not infringe on the intellectual property rights, image rights, trade secrets, privacy, or any other legal rights of third parties.
2. The User agrees to grant iGuide.ai a non-exclusive, transferable, and, to the extent necessary, free of charge, worldwide and for the duration of the content's existence, right to:
- Display, arrange, and technically edit (without changing the essence) the content on the Platform for the purpose of operating, maintaining, and improving the Platform's services;
- Used in promotional and introductory activities for the Platform and services on channels managed/coordinated by iGuide.ai, provided that such use does not distort the core content, does not cause unreasonable harm to Users, and complies with laws on personal data protection.
3. iGuide.ai has the right, but not the obligation, to temporarily hide, refuse to display, remove, or request editing of User-uploaded content if:
- There are grounds to believe that the content violates the Platform's Operating Regulations, Terms & Conditions, and Content Standards;
- There are signs of violations of the law or infringement of the legitimate rights and interests of a third party;
- There is a legitimate request from a competent state authority or rights holder.
4. The deletion of an account or content by a User does not affect iGuide.ai's existing lawful right to use that content during the period it was legally published and used, unless otherwise required by law or a competent government authority.
1. iGuide.ai collects, uses, stores, shares, and protects Users' personal data in accordance with the provisions of Decree No. 13/2023/ND-CP on the protection of personal data, the Law on the Protection of Personal Data (when in effect), and other relevant legal documents.
2. Details about:
- Types of personal data collected;
- Scope, purpose, and timeframe for data processing;
- Basis for data processing (consent, contract performance, legal obligations, etc.);
- Rights and methods for exercising those rights by data subjects;
- Data security and privacy measures;
as specifically stipulated in Privacy Policy/Personal Data Protection Policy Published on the iGuide.ai website/app.
3. Users are responsible for reading, understanding, and accepting the Privacy Policy before using the services on the Platform; continued use of the Platform after the Policy is updated is considered acceptance of the amendments and additions within the limits permitted by law.
1. Users are prohibited from using any tools, software, devices, or technical solutions for the purpose of:
- Unauthorized interference with the technical systems, databases, and network resources of the iGuide.ai platform;
- To disrupt, halt, overload, cause disorder, or degrade the normal functioning of the Floor.
2. In the event of a technical malfunction, cyberattack, system error, or force majeure event resulting in a disruption of the Platform's operation, iGuide.ai will:
- We will make every effort to implement necessary measures, to the best of our ability, to rectify and restore the system as quickly as possible;
- Notify the User/Supplier in the event of an incident that significantly affects the ability to execute or continue transactions;
- Coordinate with suppliers and buyers to handle ongoing transactions appropriately, while maximizing the protection of buyers' rights in accordance with legal regulations and existing agreements.
3. To the extent permitted by law, iGuide.ai is not liable for damages to Users/Suppliers arising directly from force majeure events as defined by law, except where the law mandates otherwise or iGuide.ai has a separate written agreement.
1. To the extent permitted by law, iGuide.ai is not liable for:
- The quality, safety standards, and suitability for the intended use of the services provided by the service provider;
- Changes, postponements, or cancellations of services due to the service provider or at the request of a competent state authority;
- Losses, damages, property damage, accidents, injuries, illnesses, and personal injury arising during the Buyer's use of the Supplier's services;
- Illegal acts, fraud, errors, or omissions caused by the User, Supplier, or a third party.
2. iGuide.ai does not guarantee the absolute accuracy of all information provided by the Supplier or third parties, although iGuide.ai makes reasonable efforts to verify, filter, and update in accordance with legal regulations; Buyers should proactively review and compare information before deciding to proceed with a transaction.
3. Unless otherwise required by law, iGuide.ai's maximum liability for any claims arising from or relating to the use of the Platform, whether contractual, tort, or otherwise legal, shall not exceed:
- (a) The total amount of service fees that the User has paid directly to iGuide.ai relating to the specific transaction in which the dispute arises; or
- (b) The minimum liability limit required by law;
whichever value is lower.
4. The above limitations on liability do not exclude or restrict the mandatory rights and obligations applicable under the Law on Protection of Consumer Rights, Decree 52/2013/ND-CP, and other relevant legal regulations.
1. Users have the right to submit feedback and complaints related to activities on the iGuide.ai platform through the following channels:
- Official support email address;
- Online complaint form (if applicable);
- The hotline/phone number for support is published on the website/app.
2. iGuide.ai will receive, categorize, and coordinate with the service provider to verify and resolve complaints in a spirit of goodwill, objectivity, and reasonable protection of the legitimate rights and interests of all parties, according to the published complaint handling procedure.
3. If a dispute cannot be resolved through negotiation or mediation within a reasonable time, the dispute shall be settled in accordance with Vietnamese law at the competent People's Court or other judicial body as prescribed by law.
4. These Terms & Conditions are governed, interpreted, and enforced in accordance with the laws of the Socialist Republic of Vietnam.
1. iGuide.ai reserves the right to modify or supplement these Terms & Conditions at any time as needed to:
- To comply with changes in the law and requirements of state management agencies;
- To adapt to changes in the model, scope, and operational functions of the Exchange;
- Improve service quality, safety, security, and user experience.
2. Any modifications or additions will be announced and published by iGuide.ai on the website/application within a reasonable timeframe before they take effect. iGuide.ai may send notifications via email, in-account notifications, or other appropriate methods.
3. The User's continued access and use of the iGuide.ai platform after the amended Terms & Conditions come into effect will be deemed as the User having read, understood, and accepted to be bound by such amendments.
4. In the event that any provision of these Terms & Conditions is declared invalid, unenforceable, or unenforceable by a competent authority, that provision shall be modified to the minimum extent necessary to be enforceable, or removed; the remaining provisions shall remain in full force and effect.
1. These Terms & Conditions are an integral part of the legal documentation published on the iGuide.ai platform, along with the Platform Operating Regulations, Privacy Policy, and related product policies and terms.
2. In case of conflict between:
- These Terms & Conditions and the Platform Operating Regulations:
• For the relationship between iGuide.ai and government agencies, the Platform's Operating Regulations are the primary basis for application;
• For contractual relationships between iGuide.ai and Users, the Terms & Conditions and Product Terms are the direct basis for resolution, but must not contradict mandatory obligations under the Regulations and laws.
- These Terms & Conditions and their translations into other languages (if any): the Vietnamese version takes precedence and is legally binding.
3. The failure or delay of a Party to exercise any right under these Terms & Conditions shall not be deemed a waiver of such right, nor shall it affect the right to exercise such right in the future.
4. Unless otherwise specified, no third party (other than iGuide.ai, the User, or the Provider) shall have the right or the capacity to demand the enforcement of any provision of these Terms & Conditions.
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